Shipping Policy

Thank you for choosing FamilyHavenPrint! We are committed to providing you with efficient shipping services to ensure your orders are delivered safely and on time. Please carefully review the following shipping policy to understand how we handle your order deliveries.

1. Order Processing Time

• Custom Orders: Custom products are made based on your personalized requirements. Typically, custom orders require 5 to 7 business days for processing. The exact processing time may vary depending on the complexity of the order, and you will receive specific production timelines and estimated shipping dates after your order is confirmed.
• Non-Custom Orders: For non-custom products, we usually process and ship orders within 1 to 2 business days.

2. Shipping Methods

We work with multiple reliable logistics service providers to ensure your order is delivered promptly. The shipping method will depend on your delivery address and the nature of the order. Common shipping methods include:

• Standard Shipping: Most orders will be shipped via regular courier services, with an estimated delivery time of 7 to 14 business days, depending on the destination.
• Expedited Shipping: If you choose expedited shipping, your order will be prioritized and delivered as quickly as possible, with an estimated delivery time of 3 to 5 business days.

3. Shipping Fees

• Domestic Shipping: For domestic orders, we offer both standard and expedited shipping services. The cost for standard shipping will be calculated based on the weight of the order and the delivery address, and will be displayed at checkout.
• International Shipping: Shipping fees for international orders vary depending on the destination country/region. The exact cost will be displayed at checkout and will be calculated based on the weight and volume of the order.
• Free Shipping Policy: For orders that meet certain conditions (e.g., a minimum order amount), we offer free shipping. Please refer to our free shipping policy for specific conditions and applicable regions.

4. Order Tracking

Once your order is shipped, we will provide you with a tracking number and the logistics company information. You can track the real-time shipping status of your order on our website or via the logistics provider’s website. If you need assistance with tracking your order, please feel free to contact our customer support team.

5. Shipping Address and Delivery Restrictions

• Provide Accurate Shipping Information: Please ensure that you provide accurate shipping information, including the full street address, postal code, recipient name, and phone number. You will be responsible for any delays or errors caused by inaccurate or incomplete address details.
• Delivery Restrictions: Some regions may have delivery limitations due to courier service coverage, especially remote areas or special addresses. We will make every effort to provide shipping services to all customers, but for areas that are undeliverable, we will work with you to find alternative shipping solutions.

6. Delivery Times

We will make every effort to ensure your order arrives on time, but delivery times may be delayed due to uncontrollable factors such as weather, holidays, or natural disasters. In such cases, we will notify you promptly and provide the latest shipping information.

7. Issues with Delivery and Exceptional Handling

• Damaged or Lost Packages: If your package is damaged or lost during shipping, please contact customer support immediately. We will assist you in filing a claim with the courier or offer a resolution.
• Issues at Time of Delivery: When receiving your package, please inspect the packaging for any damage. If the packaging is damaged, take a photo as proof and contact customer support. We will assist you in resolving the issue.